Sumsub experienced a minor incident on August 4, 2025 affecting API and MobileSDK and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 10:57 AM UTC
We are aware of ongoing API timeouts and general platform instability, as reported by several users. Our team is actively investigating the issue and implementing measures to restore full stability. We are sorry for the inconvenience and will keep you posted.
- identified Aug 04, 2025, 11:14 AM UTC
Our team has confirmed that the incident is related to an ongoing issue with Cloudflare: https://www.cloudflarestatus.com/incidents/ffwzxb94kxk9 As our infrastructure relies on Cloudflare services to operate, this may be impacting API performance and overall platform stability. We are closely monitoring the situation and will provide updates as they become available.
- monitoring Aug 04, 2025, 11:34 AM UTC
Our Services have now returned to a fully operational state. Our team continues to be on standby in order to monitor the situation closely and prevent any further disruptions.
- resolved Aug 04, 2025, 12:28 PM UTC
Following Cloudflare’s confirmation that the incident has been resolved, our team has observed no further issues and can confirm that services are stable. We remain at your disposal for any additional questions, which you can address to our Support team. More details about the incident can be found at Cloudflare's status page: https://www.cloudflarestatus.com/incidents/ffwzxb94kxk9