Resolved after 1 day 13 hours, affecting Web Application and Desktop Application and 1 more, on April 12, 2026.
Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.
Affected components
Update timeline
- investigating Apr 12, 2026, 12:57 AM UTC
Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.
- investigating Apr 12, 2026, 12:57 AM UTC
We are continuing to investigate this issue.
- investigating Apr 12, 2026, 01:15 AM UTC
We are continuing to investigate this issue.
- investigating Apr 12, 2026, 01:16 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 12, 2026, 01:30 AM UTC
Our engineers have identified the cause of the widespread system issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.
- resolved Apr 13, 2026, 02:50 PM UTC
Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.
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