SugarSync experienced a notice incident on August 26, 2026 affecting Ticketing/Email and Telephone, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 04:30 PM UTC
Our support team is currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal. Our engineering team is actively working to restore full support capabilities. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.
- monitoring Aug 26, 2026, 05:26 PM UTC
Our engineers have identified the source of the issue, are implementing the fix, and continuing to monitor. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.
- resolved Aug 26, 2026, 05:32 PM UTC
This incident has been resolved. Support is fully operational.