SugarSync experienced a notice incident on September 8, 2026 affecting Web Application and Desktop Application and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 03:05 PM UTC
We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.
- monitoring Sep 08, 2026, 03:38 PM UTC
Our engineers have put a fix into place and are monitoring the situation.
- monitoring Sep 08, 2026, 09:43 PM UTC
Our engineers are still monitoring system performance to ensure everything is operating normally.
- monitoring Sep 09, 2026, 03:20 PM UTC
Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.
- monitoring Sep 09, 2026, 09:44 PM UTC
Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
- monitoring Sep 09, 2026, 09:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 09:49 PM UTC
Thank you for your patience. Performance has now stabilized across the system. Our engineers will continue to monitor.