SugarSync incident

Login and connectivity issues

Critical Resolved View vendor source →

SugarSync experienced a critical incident on April 15, 2026 affecting Web Application and Two-Factor Authentication (2FA) and 1 more component, lasting 21h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:11 PM UTC
Resolved
Apr 16, 2026, 02:18 PM UTC
Duration
21h 6m
Detected by Pingoru
Apr 15, 2026, 05:11 PM UTC

Affected components

Web ApplicationTwo-Factor Authentication (2FA)SugarSync.com Main Website

Update timeline

  1. investigating Apr 15, 2026, 05:11 PM UTC

    Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.

  2. monitoring Apr 15, 2026, 05:21 PM UTC

    Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

  3. resolved Apr 16, 2026, 02:18 PM UTC

    Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.