Stax Payments incident

Intermittent Processing Issues - NMI

Resolved after 35 minutes, affecting Scheduled Payments, on November 5, 2026.

monitoring Nov 05, 2026, 02:50 PM UTC

The provider has identified the cause of the issue and implemented a fix. We will be monitoring the results.

Started
Nov 05, 2026, 02:27 PM UTC
Resolved
Nov 05, 2026, 03:02 PM UTC
Duration
35m
Detected by Pingoru
Nov 05, 2026, 02:27 PM UTC

Affected components

Scheduled Payments

Update timeline

  1. identified Nov 05, 2026, 02:27 PM UTC

    We have been notified that the gateway provider, NMI is experiencing a technical issue. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts. We we will provide further updates as more information becomes available.

  2. monitoring Nov 05, 2026, 02:50 PM UTC

    The provider has identified the cause of the issue and implemented a fix. We will be monitoring the results.

  3. resolved Nov 05, 2026, 03:02 PM UTC

    This incident has been resolved.

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