StarRez incident

Service Disruption - Core Services - Australia Southeast

Major Resolved View vendor source →

StarRez experienced a major incident on January 15, 2023, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2023, 10:29 PM UTC
Resolved
Jan 15, 2023, 11:43 PM UTC
Duration
1h 13m
Detected by Pingoru
Jan 15, 2023, 10:29 PM UTC

Update timeline

  1. investigating Jan 15, 2023, 10:29 PM UTC

    Customers in Australia Southeast are experiencing a service disruption with some Core Services -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

  2. identified Jan 15, 2023, 10:38 PM UTC

    The unhealthy host has been removed from service which was impacting the customers sites. Sites are now coming online. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

  3. monitoring Jan 15, 2023, 10:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2023, 11:43 PM UTC

    This incident has been resolved.