StarRez incident
Service Disruption - Core Services - Australia Southeast
StarRez experienced a major incident on February 23, 2023 affecting Email Sending, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2023, 04:58 AM UTC
A subset of customers in the Australia Southeast region are experiencing a service disruption for core services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Feb 23, 2023, 05:01 AM UTC
The issue has been identified and the problematic hosts have been removed from service. All customer sites should now be back online. -Engineers are actively monitoring the situation. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Feb 23, 2023, 05:12 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 23, 2023, 05:13 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2023, 05:38 AM UTC
This incident has been resolved.