StarRez incident
Service Disruption - Core Services - Australia East
StarRez experienced a major incident on March 12, 2023 affecting Australia East, lasting 13h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2023, 07:59 AM UTC
A subset of customers in the Australia East region are experiencing a service disruption with core services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Mar 12, 2023, 08:04 AM UTC
The issue has been identified with a number of hosts within the region causing these ongoing outages. The hosts have been removed from service and customer workloads are being moved to healthy infrastructure. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Mar 12, 2023, 08:53 AM UTC
All customer workload is now back online, engineers are watching the situation closely. The situation will be monitored for stability before closing out. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved Mar 12, 2023, 09:08 PM UTC
This incident has been resolved.