StarRez incident

Service Disruption - Core Applications - US-EAST

Major Resolved View vendor source →

StarRez experienced a major incident on March 23, 2023 affecting East US, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 02:28 PM UTC
Resolved
Mar 23, 2023, 08:57 PM UTC
Duration
6h 29m
Detected by Pingoru
Mar 23, 2023, 02:28 PM UTC

Affected components

East US

Update timeline

  1. investigating Mar 23, 2023, 02:28 PM UTC

    Customers within the US-EAST region are experiencing intermittent service disruptions with core StarRez applications . -Engineers are actively reviewing this issue with our upstream provider. -Next update expected within the next 3 hours, or as warranted by a change of events.

  2. investigating Mar 23, 2023, 02:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 23, 2023, 02:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 23, 2023, 03:20 PM UTC

    All Customer links are currently operational. -Engineers have identified the cause and are currently investigating permanent solutions. -Engineers will continue to monitor all applications.

  5. resolved Mar 23, 2023, 08:57 PM UTC

    This incident has been resolved.