StarRez incident
Service Disruption - Housing Director - Platform Wide
StarRez experienced a critical incident on March 7, 2024 affecting The Housing Director Cloud Services, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2024, 10:35 PM UTC
Housing Director Customer's are currently experiencing an unexpected service disruption accessing Housing Director and related services. - Engineers are actively reviewing this issue. - Next update expected within the next hour, or as warranted by a change of events.
- investigating Mar 07, 2024, 10:48 PM UTC
Our upstream vendor has confirmed that there is a major outage and are actively investigating. - StarRez Engineers are actively reviewing this issue and will continue working with the vendor. - Next update expected within the next hour, or as warranted by a change of events.
- monitoring Mar 07, 2024, 11:41 PM UTC
Our upstream has confirmed the issues have been identified and all customers sites are now coming back online. StarRez will continue to monitor the situation and will close this incident once stability has been confirmed. - Next update expected as warranted by a change of events.
- resolved Mar 08, 2024, 02:09 AM UTC
This incident has been resolved.