StarRez experienced a major incident on April 4, 2024 affecting East US, lasting 9h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 12:44 AM UTC
We are currently investigating service disruption affecting some customers in the East US region.
- identified Apr 04, 2024, 01:35 AM UTC
A database connectivity issue has been identified which is causing intermittent outages across a large subset of customers in the East US region. StarRez Engineers are engaging with our upstream vendor to find the root cause of the issue. Updates on this issue will occur within the next hour.
- identified Apr 04, 2024, 02:47 AM UTC
This issue is still ongoing and is being reviewed with our upstream vendor. It has been confirmed that this is impacting the region as a whole but no information has been provided yet regarding mitigation or resolution. At this time customers will continue to experience intermittent request failures within the StarRez Web, PortalX, Task Runner and Schedule Service products. Updates on this issue will occur within the 2 hours or as warranted by change of events.
- monitoring Apr 04, 2024, 05:14 AM UTC
The issue has been mitigated and connectivity has stabilised. StarRez Engineers will continue to monitor the situation closely and will close of this incident once stability is confirmed ongoing. Next update as warranted by change of events.
- resolved Apr 04, 2024, 09:52 AM UTC
This incident has been resolved.