StarRez experienced a minor incident on August 1, 2024 affecting East US and North Central US and 1 more component, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 10:40 PM UTC
We are seeing backend instability in multiple US regions causing a brief service disruption to customer applications - Engineers are actively working with our backend vendor to determine the root cause - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- investigating Aug 01, 2024, 11:56 PM UTC
Engineers are continuing to work with our backend vendor to determine the root cause. Engineers are monitoring this closely to move load as rapidly as possible if we see any further events. - Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Aug 02, 2024, 01:23 AM UTC
All regions have been stable for over 1 hr, this incident will be moved into a monitoring phases whilst engineers continue to work with our backend vendor to determine the root cause. - Next update as warranted by a change of events.
- resolved Aug 02, 2024, 06:04 AM UTC
This incident has been resolved.