StarRez experienced a major incident on December 5, 2024 affecting The Housing Director Cloud Services, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2024, 10:14 PM UTC
There is currently networking issues with our upstream provider which is impacting The Housing Director and related services in all regions. Engineers are actively working with our upstream provider to remediate the issue. Next update expected within 60 minutes, or as warranted by a change of events.
- identified Dec 05, 2024, 10:14 PM UTC
There is currently networking issues with our upstream provider which is impacting The Housing Director and related services in all regions. Engineers are actively working with our upstream provider to remediate the issue. Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Dec 05, 2024, 11:00 PM UTC
All sites are back online. We will continue monitoring the situation.
- resolved Dec 06, 2024, 12:00 AM UTC
This incident has been resolved.