StarRez experienced a major incident on December 26, 2024 affecting South Central US, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 26, 2024, 07:44 PM UTC
Customers in the South Central US region are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience
- identified Dec 26, 2024, 08:27 PM UTC
We have confirmed the Service Disruption in South Central US is at a network layer and impacts the region partially. -Engineers are actively working with our upstream provider to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Dec 26, 2024, 08:58 PM UTC
The South Central US Region issue has been resolved.
- resolved Dec 26, 2024, 10:25 PM UTC
This incident has been resolved.