Stark Bank incident

Settlement Bank communication instability

Minor Resolved View vendor source →

Stark Bank experienced a minor incident on July 9, 2025 affecting API Boleto and API Boleto Payment and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 01:00 PM UTC
Resolved
Jul 09, 2025, 03:01 PM UTC
Duration
2h
Detected by Pingoru
Jul 09, 2025, 01:00 PM UTC

Affected components

API BoletoAPI Boleto PaymentAPI Utility & Tax Payment

Update timeline

  1. investigating Jul 09, 2025, 01:00 PM UTC

    There is an instability in the communication with our settlement bank. The resolution status for some of yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

  2. resolved Jul 09, 2025, 03:01 PM UTC

    This incident has been resolved. All status were updated.