Stark Bank incident

Network communication Instability

Resolved after 8 days 23 hours, affecting API Corporate Card, on May 12, 2025.

resolved May 21, 2025, 06:04 PM UTC

We’ve been monitoring the systems since the issue was resolved, and everything has remained normal.

Started
May 12, 2025, 06:32 PM UTC
Resolved
May 21, 2025, 06:04 PM UTC
Duration
8d 23h
Detected by Pingoru
May 12, 2025, 06:32 PM UTC

Affected components

API Corporate Card

Update timeline

  1. investigating May 12, 2025, 06:32 PM UTC

    Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.

  2. identified May 14, 2025, 07:08 PM UTC

    Mastercard's support team worked on the issue on their side and our connection was reestablished.

  3. monitoring May 14, 2025, 07:32 PM UTC

    The fix was made by mastercard, now we are monitoring our systems

  4. resolved May 21, 2025, 06:04 PM UTC

    We’ve been monitoring the systems since the issue was resolved, and everything has remained normal.

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