Stark Bank incident

Instability in the communication with Visa - Acquiring

Stark Bank experienced a major incident on May 11, 2026 affecting API Card Acquiring, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 03:57 PM UTC
Resolved: May 12, 2026, 07:28 PM UTC
Duration: 1d 3h
Detected by Pingoru: May 11, 2026, 03:57 PM UTC

Affected components

API Card Acquiring

Update timeline

identified May 11, 2026, 03:57 PM UTC

We are currently experiencing an issue with our acquiring service that is preventing some Visa transactions from being approved. All other card networks are operating normally. Our team is actively working with Visa to resolve this as quickly as possible.
monitoring May 12, 2026, 03:45 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 12, 2026, 07:28 PM UTC

This incident has been resolved.