Stark Bank incident

Instability in provider postal code lookup (physical card requests)

Major Resolved View vendor source →

Stark Bank experienced a major incident on October 23, 2025 affecting API Corporate Card, lasting 17h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 07:33 PM UTC
Resolved
Oct 24, 2025, 01:02 PM UTC
Duration
17h 29m
Detected by Pingoru
Oct 23, 2025, 07:33 PM UTC

Affected components

API Corporate Card

Update timeline

  1. investigating Oct 23, 2025, 07:33 PM UTC

    We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.

  2. monitoring Oct 23, 2025, 08:02 PM UTC

    After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.

  3. resolved Oct 24, 2025, 01:02 PM UTC

    We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.