Stark Bank incident
Instability in provider postal code lookup (physical card requests)
Resolved after 17 hours 29 minutes, affecting API Corporate Card, on October 23, 2025.
We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.
Affected components
Update timeline
- investigating Oct 23, 2025, 07:33 PM UTC
We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.
- monitoring Oct 23, 2025, 08:02 PM UTC
After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.
- resolved Oct 24, 2025, 01:02 PM UTC
We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.
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