Stardekk incident

Cloudflare outage affects user access

Resolved after 3 hours 6 minutes, affecting Reservation Manager and Website Manager and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 02:46 PM UTC

Our services are now accessible again. We are currently awaiting an official update from Cloudflare.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 12:06 PM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 6m
Detected by Pingoru
Nov 18, 2025, 12:06 PM UTC

Affected components

Reservation ManagerWebsite ManagerIntegrationsBooking EngineChannel Manager

Update timeline

  1. investigating Nov 18, 2025, 12:06 PM UTC

    We are currently experiencing a major service interruption resulting in our products being unreachable for some users. This incident is caused by a widespread outage affecting Cloudflare, a critical service provider we use for content delivery and security. This is a global event affecting many services across the internet. We are closely monitoring Cloudflare’s status updates and will ensure our services are restored as soon as their systems recover. We will provide further updates as they become available.

  2. investigating Nov 18, 2025, 12:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 01:48 PM UTC

    Cloudflare is continuing to investigate this issue.

  4. monitoring Nov 18, 2025, 02:46 PM UTC

    Our services are now accessible again. We are currently awaiting an official update from Cloudflare.

  5. resolved Nov 18, 2025, 03:12 PM UTC

    This incident has been resolved.

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