Starburst Galaxy Outage History

Starburst Galaxy is up right now

Pingoru has recorded 50 incidents for Starburst Galaxy: 17 in the last 12 months and 7 in the last 90 days.

Source: status.galaxy.starburst.io

50incidents recorded
17last 12 months
7last 90 days
15 hourstypical duration

Incidents, newest first

Notice July 31, 2025 Snowflake has reported a bug with the Snowflake library 16h 12m

Started Jul 31, 2025, 02:14 PM UTC· resolved Aug 01, 2025, 06:26 AM UTC

  1. identified Jul 31, 2025, 02:14 PM UTC

    Snowflake has reported a bug with the version of the Snowflake library used by Galaxy. We are actively working on an update to Galaxy to use the recommended version of the library.

  2. resolved Aug 01, 2025, 06:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2025 Degraded performance for clusters with fault tolerant execution –

Started Jun 30, 2025, 01:00 PM UTC· resolved Jun 30, 2025, 01:00 PM UTC

  1. resolved Jul 01, 2025, 08:08 AM UTC

    We have observed a spike in the number of queued queries for fault tolerant clusters. We have been able to identify the issue and have mitigated it in 2 1/2 hours.

Read the full incident report →

Critical June 19, 2025 Warp Speed clusters not starting up if auto scaling is enabled 1h 40m AWS ap-northeast1, Azure centralindia, GCP asia-south1, AWS ap-southeast1 and 21 more

Started Jun 19, 2025, 08:53 PM UTC· resolved Jun 19, 2025, 10:33 PM UTC

  1. investigating Jun 19, 2025, 08:53 PM UTC

    We are currently investigating an issue where warp speed cluster are not starting up if auto scaling is enabled

  2. identified Jun 19, 2025, 09:37 PM UTC

    We have been able to identify the issue and actively working to mitigate it

  3. monitoring Jun 19, 2025, 10:16 PM UTC

    We have deployed a fix that works in our internal testing. We will continue to monitor.

  4. resolved Jun 19, 2025, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Intermittent Galaxy cluster outages in GCP 5h 55m GCP asia-south1, GCP asia-southeast1, GCP europe-west2, GCP europe-west6 and 3 more

Started Jun 12, 2025, 06:57 PM UTC· resolved Jun 13, 2025, 12:52 AM UTC

  1. identified Jun 12, 2025, 06:57 PM UTC

    Due to ongoing incidents with our cloud providers, we are experiencing intermittent failures in starting Galaxy clusters in GCP

  2. identified Jun 12, 2025, 07:04 PM UTC

    Underlying incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1

  3. monitoring Jun 13, 2025, 12:39 AM UTC

    The underlying issue was fixed in GCP. We are continuing to monitor the situation, but all systems should be operational now

  4. resolved Jun 13, 2025, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025 Slow Cluster initialization 39m AWS ap-northeast1, Azure centralindia, GCP asia-south1, AWS ap-southeast1 and 21 more

Started Apr 22, 2025, 08:32 PM UTC· resolved Apr 22, 2025, 09:12 PM UTC

  1. investigating Apr 22, 2025, 08:32 PM UTC

    An issue with slow cluster initialization has been identified. Actively running clusters are not affected. However newly started clusters may experience slower than usual initialization time. The cause is still under investigation.

  2. resolved Apr 22, 2025, 09:12 PM UTC

    The issue has been identified and resolved. Cluster startup is back to normal.

Read the full incident report →

Minor April 17, 2025 Scheduled jobs in galaxy are backlogged 4h 11m Starburst Galaxy UI

Started Apr 17, 2025, 08:32 PM UTC· resolved Apr 18, 2025, 12:43 AM UTC

  1. investigating Apr 17, 2025, 08:32 PM UTC

    Scheduled jobs in galaxy like scheduled queries, data maintenance, data quality checks, materialized view refresh are backlogged. We are currently investigating

  2. identified Apr 17, 2025, 10:56 PM UTC

    We have identified a potential root cause for this issue. We are in the process of validating our hypothesis.

  3. resolved Apr 18, 2025, 12:43 AM UTC

    We have been able to mitigate the issue and scheduled jobs are being processed now

Read the full incident report →

Minor April 14, 2025 Query lineage data in Galaxy UI is backlogged 3h 29m Starburst Galaxy UI

Started Apr 14, 2025, 03:48 PM UTC· resolved Apr 14, 2025, 07:18 PM UTC

  1. monitoring Apr 14, 2025, 03:48 PM UTC

    Query lineage data is backlogged and as a result Galaxy UI might not show latest information

  2. monitoring Apr 14, 2025, 06:42 PM UTC

    We have been able to reduce the backlog significantly. Continuing to monitor the situation

  3. resolved Apr 14, 2025, 07:18 PM UTC

    We have caught up with the backlog and lineage feature should be working as usual at this point

Read the full incident report →

Minor March 13, 2025 Possible incorrect results when Galaxy Result Set Caching is enabled 3d 2h Starburst Galaxy UI

Started Mar 13, 2025, 12:08 AM UTC· resolved Mar 16, 2025, 03:05 AM UTC

  1. investigating Mar 13, 2025, 12:08 AM UTC

    We are currently investigating a bug where query results are empty when result set caching is enabled on a cluster. This seems to affect certain catalog types, but not all. The team is investigating the root cause, but in the meantime if you're affected by this, please disable result set caching on your clusters.

  2. identified Mar 13, 2025, 06:08 PM UTC

    The issue has been identified. There was a bug with how results are serialized to the result set cache, which threw an exception that was not handled correctly. The team is working on a fix to handle the error case.

  3. identified Mar 14, 2025, 12:29 AM UTC

    The fix is almost ready - we expect to deploy it to production late Friday (Mar 14th).

  4. monitoring Mar 15, 2025, 01:03 AM UTC

    The fix has been deployed to production and we're monitoring the situation

  5. resolved Mar 16, 2025, 03:05 AM UTC

    This has been resolved

Read the full incident report →

Notice March 3, 2025 Errors browsing catalogs in the UI 5h 24m Starburst Galaxy UI

Started Mar 03, 2025, 06:36 PM UTC· resolved Mar 04, 2025, 12:00 AM UTC

  1. investigating Mar 03, 2025, 06:36 PM UTC

    We are investigating an issue that prevents users from browsing catalogs in the UI

  2. identified Mar 03, 2025, 07:07 PM UTC

    We have identified the cause and are working on mitigating the issue.

  3. monitoring Mar 03, 2025, 07:22 PM UTC

    A fix has been implemented and the functionality has been restored.

  4. resolved Mar 04, 2025, 12:00 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor February 4, 2025 Query History Processing Delays 10h 47m Starburst Galaxy UI

Started Feb 04, 2025, 02:29 PM UTC· resolved Feb 05, 2025, 01:16 AM UTC

  1. investigating Feb 04, 2025, 02:29 PM UTC

    We are investigating a problem with query history, where new queries are slow to appear on the list. We are working on resolving the issue.

  2. investigating Feb 04, 2025, 03:57 PM UTC

    We are still working to fix the issue where new queries take a long time to appear on the completed query list and completed queries display as "Running".

  3. identified Feb 04, 2025, 04:40 PM UTC

    We've identified the issue and are working to reduce the delay between submitted queries and the query status shown in Galaxy. Queries are running as expected but taking longer than normal to appear in Query History.

  4. monitoring Feb 04, 2025, 09:59 PM UTC

    Query History delays are returning to normal status. We will continue to monitor to ensure Query History is operating normally.

  5. resolved Feb 05, 2025, 01:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2024 Sporadic query failures 12h 18m GCP asia-south1, AWS eu-west1, GCP us-central1, AWS eu-west2 and 4 more

Started Dec 02, 2024, 09:22 PM UTC· resolved Dec 03, 2024, 09:40 AM UTC

  1. investigating Dec 02, 2024, 10:34 PM UTC

    We are currently investigating an issue where some queries intermittently fail either during submission or when awaiting results.

  2. investigating Dec 02, 2024, 10:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 02, 2024, 10:40 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 03, 2024, 03:21 AM UTC

    A workaround has been identified and implemented. This issue only manifested intermittently due to performance degradation in one of our cloud providers. We are continuing to monitor the incident.

  5. resolved Dec 03, 2024, 09:40 AM UTC

    Our testing shows that the issue is resolved. We will continue to monitor.

Read the full incident report →

Notice November 20, 2024 Galaxy Clusters abruptly restarting 14h 13m AWS ap-northeast1, Azure centralindia, GCP asia-south1, AWS ap-southeast1 and 21 more

Started Nov 20, 2024, 05:07 PM UTC· resolved Nov 21, 2024, 07:20 AM UTC

  1. identified Nov 20, 2024, 05:07 PM UTC

    We have identified an issue that impacts Galaxy Clusters being restarted abruptly when the cluster size or auto-suspend time is changed. Note that this does not impact clusters when they are being autoscaled. We're working on applying the fix.

  2. monitoring Nov 20, 2024, 06:16 PM UTC

    We have put a fix in and are monitoring the results

  3. resolved Nov 21, 2024, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →