Starburst Galaxy incident

Sporadic query failures

Resolved after 12 hours 18 minutes, affecting GCP asia-south1 and AWS eu-west1 and 1 more, on December 2, 2024.

monitoring Dec 03, 2024, 03:21 AM UTC

A workaround has been identified and implemented. This issue only manifested intermittently due to performance degradation in one of our cloud providers. We are continuing to monitor the incident.

Started
Dec 02, 2024, 09:22 PM UTC
Resolved
Dec 03, 2024, 09:40 AM UTC
Duration
12h 18m
Detected by Pingoru
Dec 02, 2024, 09:22 PM UTC

Affected components

GCP asia-south1AWS eu-west1GCP us-central1AWS eu-west2GCP us-east1AWS us-east1AWS us-east2AWS us-west2

Update timeline

  1. investigating Dec 02, 2024, 10:34 PM UTC

    We are currently investigating an issue where some queries intermittently fail either during submission or when awaiting results.

  2. investigating Dec 02, 2024, 10:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 02, 2024, 10:40 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 03, 2024, 03:21 AM UTC

    A workaround has been identified and implemented. This issue only manifested intermittently due to performance degradation in one of our cloud providers. We are continuing to monitor the incident.

  5. resolved Dec 03, 2024, 09:40 AM UTC

    Our testing shows that the issue is resolved. We will continue to monitor.

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