SRFax Outage History

SRFax is up right now

SRFax had 8 outages in the last 2 years totaling 375h 0m of downtime — averaging 0.3 incidents per month.

There were 8 SRFax outages since August 26, 2025 totaling 375h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.srfax.com/support/system-status

Minor October 2, 2026

Billing Processing Issue

Detected by Pingoru
Oct 02, 2026, 04:10 PM UTC
Resolved
Oct 06, 2026, 07:10 PM UTC
Duration
4d 3h
Affected: SRFax service
Timeline · 3 updates
  1. investigating Oct 02, 2026, 04:10 PM UTC

    A system discrepancy in processing annual renewal fees on October 1st resulted in incorrect billing amounts for a some accounts. Once corrections have been applied, refunds will be issued where applicable. Thank you for your patience and we apologize for the inconvenience.

  2. monitoring Oct 02, 2026, 09:56 PM UTC

    Calculations for pending credits and refunds have been calculated. Adjustments are currently moving through required approval stages and will be applied as soon as corporate review is finalized.

  3. monitoring Oct 05, 2026, 08:22 PM UTC

    Credits for the difference between what should have been charged and what was invoiced have been issued to all accounts. Refunds have all been issued to customers who were charged. Please contact [email protected] if there are any questions or concerns.

Read the full incident report →

Minor July 20, 2026

Degraded System Performance

Detected by Pingoru
Jul 20, 2026, 03:07 PM UTC
Resolved
Jul 21, 2026, 06:07 PM UTC
Duration
1d 3h
Affected: SRFax service
Timeline · 2 updates
  1. investigating Jul 20, 2026, 03:07 PM UTC

    Degraded System Performance

  2. monitoring Jul 20, 2026, 10:08 PM UTC

    All platform delays have been mitigated. All fax backlog has been processed. Delay in email notifications is being monitored. ****** We are currently investigating an issue causing degraded performance across the platform. Some users may experience slower response times or intermittent error messages. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We appreciate your patience and will provide updates here as we learn more.

Read the full incident report →

Minor July 14, 2026

SRFax - Degraded Performance

Detected by Pingoru
Jul 14, 2026, 08:07 PM UTC
Resolved
Jul 15, 2026, 11:33 PM UTC
Duration
1d 3h
Affected: SRFax service
Timeline · 6 updates
  1. investigating Jul 14, 2026, 08:07 PM UTC

    We are currently experiencing degraded performance, which may cause delays in processing US inbound/outbound faxes. This is under review, and updates will be provided as soon as possible.

  2. monitoring Jul 14, 2026, 10:20 PM UTC

    US Outbound traffic: Traffic has stabilized. We are continuing to monitor the situation to confirm that our mitigation efforts have fully resolved the issue. US Inbound traffic: A carrier fiber outage is currently impacting certain numbers, leading to intermittent and hard failures. The carrier is actively addressing the issue and expects to provide an update around 7:00 PM CDT (technician dispatch).

  3. monitoring Jul 14, 2026, 11:05 PM UTC

    US Outbound Traffic: Traffic continues to flow smoothly with no observed delays or further issues. We are actively monitoring the situation and will share updates as they become available. US Inbound Traffic: We have implemented a mitigation strategy to address inbound performance issues while the carrier resolves the ongoing fiber outage. This action has resulted in a decrease in inbound errors. We will continue to monitor the situation closely and provide updates as they are received from the carrier.

  4. monitoring Jul 15, 2026, 12:13 AM UTC

    US Inbound Traffic: Repair techs have arrived on the carrier partner site and started shooting fiber to isolate the location of the failure. There is no ETR at this time.

  5. monitoring Jul 15, 2026, 08:14 AM UTC

    We have confirmed with our partner carrier that service has been restored. We will continue to monitor the circuit throughout the night.

  6. monitoring Jul 15, 2026, 11:33 PM UTC

    The carrier has confirmed that the circuit has been restored. This incident is being closed as Resolved.

Read the full incident report →

Major March 16, 2026

Fax Post Transmission slow down

Detected by Pingoru
Mar 16, 2026, 08:03 PM UTC
Resolved
Mar 17, 2026, 05:03 AM UTC
Duration
9h
Affected: SRFax service
Timeline · 1 update
  1. investigating Mar 16, 2026, 08:03 PM UTC

    *** Update - The slow down in processing has been resolved and all faxes are now being processed normally. There has been no loss in fax data and the situation is now resolved. We are currently experiencing a slow down in processing faxes after transmission has been completed. This will result in delays in getting notification emails and having faxes placed on accounts. There is no loss of data as all faxes, both sending and receiving, are being transmitted in a timely manner. Teams are actively working on this and we will update this status as soon as possible.

Read the full incident report →

Minor February 10, 2026

Notification delays for US customers

Detected by Pingoru
Feb 10, 2026, 05:02 PM UTC
Resolved
Feb 11, 2026, 04:02 PM UTC
Duration
23h
Affected: SRFax service
Timeline · 1 update
  1. investigating Feb 10, 2026, 05:02 PM UTC

    UPDATE 2/11 08:30 Pacific: All systems have returned to normal operations. The processing backlogs for both inbound and outbound faxes in the US and Canada have been fully cleared. We appreciate your patience while our teams resolved this issue. *** UPDATE 2/10 15:28 Pacific: Inbound notifications have been completed. Backlog for outbound is still being processed. *** UPDATE 2/10 12:18 Pacific: Upon further investigation, Canadian faxes were determined to be affected as well. Backlog is being processed for both countries. *** UPDATE 2/10 9:53 Pacific: Delayed faxes are being processed. No ETA for working through the backlog. *** We are currently experiencing delays in sending and receiving faxes for US customers. Faxes are being processed, but are delayed moving to the "Sent" or "Received" status, which is what triggers the notification. This is actively being investigated by all teams.

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Minor August 26, 2025

Delay in sending out faxes in Canada

Detected by Pingoru
Aug 26, 2025, 04:08 PM UTC
Resolved
Aug 26, 2025, 08:08 PM UTC
Duration
4h
Affected: SRFax service
Timeline · 1 update
  1. investigating Aug 26, 2025, 04:08 PM UTC

    Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution. 13:39 Aug 26 2025: Delay is resolved

Read the full incident report →