SRFax experienced a minor incident on November 21, 2025 affecting SRFax service, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2025, 07:11 PM UTC
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- monitoring Nov 22, 2025, 06:17 PM UTC
** Outbound and new inbound faxes are been restored to normal operations. We are working on the backlog of inbound faxes that were received during the issue. We will update this status again soon with a progress update. **
- monitoring Nov 23, 2025, 04:09 AM UTC
** We are continuing to work on the backlog of inbound faxes and will update again as soon as possible **
- monitoring Nov 23, 2025, 10:02 PM UTC
** Backlog of inbound faxes processing. Will update soon with an estimate on time of completion **
- monitoring Nov 24, 2025, 06:37 PM UTC
** Outbound faxing for US customers has been restored. While working through inbound backlog, an adjacent issue was discovered. This has already been halted and recovery process will begin soon, with backlog inbound processing to restart once recovery is completed. No faxes will be lost. We apologize for any delays. ********** 2025-11-21 11:17:47 We are currently experiencing an issue with sending and receiving faxes for US customers. For outbound faxes, the issue has been corrected and we are currently working through the back log faxes. We are also actively working on a solution for inbound faxes and will have them correctly delivered to client account as soon as possible. It is important to note that this issue is only causing delays and there is no loss of data for either inbound or outbound transmissions. **
- monitoring Nov 24, 2025, 09:24 PM UTC
** Inbound and outbound fax traffic for US customers is now working as intended. Faxes received during the incident will begin to appear on affected accounts as the backlog is worked through. This does take time as each affected account inbox is manually confirmed for thoroughness. Thank you for your patience. ********* **
- monitoring Nov 25, 2025, 06:18 PM UTC
** Redriving of received faxes is continuing smoothly. Expected to be completed or near-fully completed by 1pm Pacific. ********* **
- monitoring Nov 25, 2025, 10:10 PM UTC
** All faxes that were delayed being moved into SRFax accounts from Friday and Monday are now on the SRFax accounts. ********* **
- monitoring Nov 26, 2025, 04:45 PM UTC
** All faxes have been restored and inbound and outbound operations have returned to normal.