SRFax experienced a minor incident on July 14, 2026 affecting SRFax service, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 08:07 PM UTC
We are currently experiencing degraded performance, which may cause delays in processing US inbound/outbound faxes. This is under review, and updates will be provided as soon as possible.
- monitoring Jul 14, 2026, 10:20 PM UTC
US Outbound traffic: Traffic has stabilized. We are continuing to monitor the situation to confirm that our mitigation efforts have fully resolved the issue. US Inbound traffic: A carrier fiber outage is currently impacting certain numbers, leading to intermittent and hard failures. The carrier is actively addressing the issue and expects to provide an update around 7:00 PM CDT (technician dispatch).
- monitoring Jul 14, 2026, 11:05 PM UTC
US Outbound Traffic: Traffic continues to flow smoothly with no observed delays or further issues. We are actively monitoring the situation and will share updates as they become available. US Inbound Traffic: We have implemented a mitigation strategy to address inbound performance issues while the carrier resolves the ongoing fiber outage. This action has resulted in a decrease in inbound errors. We will continue to monitor the situation closely and provide updates as they are received from the carrier.
- monitoring Jul 15, 2026, 12:13 AM UTC
US Inbound Traffic: Repair techs have arrived on the carrier partner site and started shooting fiber to isolate the location of the failure. There is no ETR at this time.
- monitoring Jul 15, 2026, 08:14 AM UTC
We have confirmed with our partner carrier that service has been restored. We will continue to monitor the circuit throughout the night.
- monitoring Jul 15, 2026, 11:33 PM UTC
The carrier has confirmed that the circuit has been restored. This incident is being closed as Resolved.