UK search performance issues
Affected: Squiz SaaS Hosted Instances
Squiz Outage History
Squiz is up right nowSquiz had 39 outages in the last 2 years totaling 150h 14m of downtime — averaging 1.6 incidents per month.
There were 39 Squiz outages since August 1, 2024 totaling 150h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
UK search performance issues (resolved)
Affected: Squiz Funnelback Hosted Instances
Timeline · 3 updates
- investigating Jun 16, 2026, 09:56 AM UTC
Between approximately 08:15 and 09:15 BST today we were aware of higher than normal error rates for a subset of EMEA Funnelback clients. Our engineers have isolated the issue and have taken corrective action.
- monitoring Jun 16, 2026, 09:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 10:24 AM UTC
This incident has been resolved.
Unable to access Advanced Forms in the Squiz DXP
Affected: Squiz SaaS Hosted Instances
Timeline · 4 updates
- investigating Mar 12, 2026, 11:50 PM UTC
Customers are currently experiencing issues with accessing Advanced Forms in the DXP via the Console. Users attempting to access the service are observing HTTP502 errors and/or login forms. The incident team is currently investigating the cause.
- identified Mar 13, 2026, 12:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2026, 12:42 AM UTC
A fix has been implemented and we have started to observe recovery. We are monitoring the roll out of the recovery and will confirm that operations are returned to normal once the process has completed.
- resolved Mar 13, 2026, 01:03 AM UTC
The incident has been resolved and Advanced Forms access should be restored for all customers.
Connect Ordinary Flows (US Region)
Affected: Squiz Cloud Hosted Instances
Timeline · 13 updates
Service degradation
Affected: Squiz SaaS Hosted Instances
Timeline · 19 updates
Network disruption
Affected: Squiz Cloud Hosted Instances
Timeline · 13 updates
Global Outage - Cloudflare
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 3 updates
- monitoring Dec 05, 2025, 09:17 AM UTC
We are currently experiencing degraded performance for all clients using Cloudflare-backed services
- monitoring Dec 05, 2025, 09:18 AM UTC
Cloudflare has announced that they have implemented a fixed and we are seeing recovery on all our services.
- resolved Dec 05, 2025, 09:36 AM UTC
Cloudflare has confirmed that the issue is resolved, and we are also declaring it resolved on our end. For further details, please refer back to this page.
Funnelback ANZ DXP Incident Nov 21 2025
Affected: Squiz Funnelback Hosted Instances
Timeline · 3 updates
- investigating Nov 20, 2025, 10:35 PM UTC
We are currently investigating an issue affecting authentication for the Funnelback Search Admin console on POD01 (Australia). Impact: This incident is currently affecting users attempting to access https://dxp-au-admin.funnelback.squiz.cloud/. Affected Roles: Users assigned the DXP Developer role. Extended Impact: This also affects users with higher-level privileges that include Developer permissions, specifically Site Admin roles and above. Users may experience errors or be unable to log in to the Funnelback console. Standard end-user search functionality on your public websites remains operational; this is limited to the Admin interface. We are actively investigating the root cause and will provide an update shortly.
- identified Nov 20, 2025, 11:03 PM UTC
Following further investigation into the access issues on POD01 (Australia), we have confirmed that general logins and access to the Funnelback Admin console (https://dxp-au-admin.funnelback.squiz.cloud/) are operational for the majority of clients. Current Observations: Login Access: The inability to log in appears to be isolated to a specific subset of client environments. We are currently working directly with the affected accounts. Feature Availability: While most clients can successfully log in, users may experience intermittent issues with specific capabilities or features within the DXP Developer and Site Admin views while we complete our remediation.
- resolved Nov 20, 2025, 11:22 PM UTC
We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia). Our engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended. No platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.
Global CDN Outage
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted InstancesSquiz Edge
Timeline · 6 updates
- investigating Nov 18, 2025, 12:13 PM UTC
We are currently investigating the issue.
- investigating Nov 18, 2025, 12:42 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:27 PM UTC
We are seeing recovery across many sites but we are seeing periodic issues still. We’re monitoring the situation and are in communication with Cloudflare.
- monitoring Nov 18, 2025, 02:47 PM UTC
A fix has been implemented and we are now monitoring the results.
- monitoring Nov 18, 2025, 03:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 07:50 PM UTC
This incident has been resolved.
Support Ticketing and Phone Issues
Timeline · 3 updates
- investigating Oct 26, 2025, 01:16 AM UTC
We are experiencing issues with our customer support services. Support calls may not be getting through and customers may be having issues submitting support tickets through the MySquiz portal. For any urgent issues, please email [email protected].
- identified Oct 26, 2025, 11:39 PM UTC
MySquiz can now be used, any issues please let us know at [email protected]. Phone system is still having issues and we are working to resolve it as soon as possible
- resolved Oct 27, 2025, 06:39 AM UTC
This incident has been resolved.
DXP Degradation
Affected: Squiz SaaS Hosted Instances
Timeline · 15 updates
AU DXP Component Issue
Affected: Squiz SaaS Hosted Instances
Timeline · 5 updates
- investigating Oct 20, 2025, 05:20 AM UTC
Dear Valued Customers. We have come across an issue affecting the component services within DXP which is affecting the creation of new components using the DXP Command Line Interface. We are only noticing this in the APAC region. Our Engineers are working towards a fix to be applied as soon as possible.
- identified Oct 20, 2025, 05:33 AM UTC
We have Identified the cause of this issue and are now looking into potential fixes to be applied to bring this service back into working order.
- identified Oct 20, 2025, 05:54 AM UTC
Our Engineers are continuing to investigate a fix for these issues at hand to ensure that it will cover the whole issue and not lead to side affects.
- identified Oct 20, 2025, 06:12 AM UTC
Our Engineers have now considered this issue now resolved. However we will remain vigilant incase of any further issues. If you believe something is still not right related to this incident then feel free to contact us on My.Squiz.Net
- resolved Oct 20, 2025, 06:12 AM UTC
This incident has been resolved.
UK Datacentre Degradation
Affected: Squiz Cloud Hosted Instances
Timeline · 4 updates
- investigating Oct 17, 2025, 08:49 AM UTC
We are currently investigating an issue with our Squiz Cloud UK DC.
- identified Oct 17, 2025, 08:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2025, 08:54 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Oct 17, 2025, 09:02 AM UTC
This incident has been resolved.
Funnelback UK Service Degradation
Affected: Squiz SaaS Hosted Instances
Timeline · 3 updates
- investigating Oct 15, 2025, 03:38 PM UTC
We are currently investigating an issue affecting Funnelback services for some customers in our UK datacenter
- monitoring Oct 15, 2025, 03:46 PM UTC
We have identified the source of the issue and have implemented a fix and are currently monitoring the situation
- resolved Oct 15, 2025, 03:54 PM UTC
This incident has been resolved
ANZ Datacenter Degredation Following Planned Maintenance
Affected: Squiz Cloud Hosted Instances
Timeline · 5 updates
- investigating Sep 10, 2025, 04:25 PM UTC
We are currently investigating an issue which is causing degraded performance in our ANZ Squiz Cloud Datacenter, affected systems may be experiencing slow load times or intermittent outages. Squiz teams are looking into this now and we will provide updates as they are available.
- investigating Sep 10, 2025, 04:51 PM UTC
Squiz teams are continuing to investigate this issue, we will provide more information as it becomes available
- identified Sep 10, 2025, 05:25 PM UTC
The issue has been identified and mitigation steps are taking place to resolve the matter
- monitoring Sep 10, 2025, 05:55 PM UTC
A fix has been implemented and we are monitoring the affected datacenter to ensure the issue remains resolved
- resolved Sep 10, 2025, 07:35 PM UTC
This incident is resolved.
Funnelback Legacy environment server degradation
Affected: Squiz Funnelback Hosted Instances
Timeline · 4 updates
- investigating Aug 07, 2025, 08:15 PM UTC
We are currently investigating server issues on the Funnelback legacy environment.
- identified Aug 07, 2025, 08:37 PM UTC
We have identified source of the degradation and are taking steps to resolve
- monitoring Aug 07, 2025, 08:58 PM UTC
We have taken steps to resolve the issue causing the degradation. All server processes have returned to normal. We are continuing to monitor.
- resolved Aug 07, 2025, 09:00 PM UTC
We have taken steps to resolve the issue causing the degradation. All server processes have returned to normal.
Funnelback DXP timeouts.
Affected: Squiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 4 updates
- investigating Jul 22, 2025, 11:24 PM UTC
We are currently Investigating a section of our DXP clients who are experiencing timeouts when Funnelback is used. We will post more updates as the investigation progresses.
- monitoring Jul 22, 2025, 11:36 PM UTC
We have made some changes to the configuration of the hosting environment in order to try and get more robust performance out of the hosted Funnelback Instances. We will continue monitoring to see if any further changes are required.
- monitoring Jul 23, 2025, 12:01 AM UTC
We are continuing to see positive performance for the affected instances in this issue. Our team are continuing to Monitor for issues and any improvements to be made.
- resolved Jul 23, 2025, 12:27 AM UTC
We can confirm that the performance of search instances are now stable and we are considering this incident now closed. If you have any lingering issues or have concerns then please feel free to get in touch via My.Squiz.Net
Newbury Datacentre Offline
Affected: Squiz Cloud Hosted InstancesSquiz Edge
Timeline · 4 updates
- investigating Jul 22, 2025, 12:34 AM UTC
We have noticed that the Newbury Datacentre in the UK is currently offline. This may affect Disaster recovery and development instances in the UK region as other parts of our infrastructure will take on the load. We are currently investigating the cause of the error and will post more updates as this progresses.
- investigating Jul 22, 2025, 12:43 AM UTC
We are continuing to investigate this issue.
- identified Jul 22, 2025, 01:15 AM UTC
We are working with our Network provider to work on the issue at hand. More updates to be posted once we have any more information to share.
- resolved Jul 22, 2025, 01:34 AM UTC
We can now confirm that performance of the Data Center is now back to a running state. If you believe you have any issues lingering that are related then feel free to get in contact via My.Squiz.Net.
Squiz Connect Performance Issues
Affected: Squiz SaaS Hosted Instances
Timeline · 2 updates
- investigating Jul 21, 2025, 09:52 AM UTC
We are currently experiencing issues with connect functionality and are experiencing delays in processing and starting executions. Please bear with us while we investigate the issue.
- resolved Jul 21, 2025, 10:21 AM UTC
We are no longer seeing issues with Connect, and performance has returned to the usual level. Please get in touch via My.Squiz.Net to let us know if you have any issues you believe are related. We will also provide a post mortem for this incident in the next few days.
Cloud Hosted Funnelback Incident - AU only
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted Instances
Timeline · 5 updates
Performance Degradation of AU DXP Instances
Affected: Squiz SaaS Hosted Instances
Timeline · 6 updates
Service Degradation 'All services behind CloudFlare'
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 15 updates
UK Funnelback Performance Degradation
Affected: Squiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 5 updates
Funnelback Missing Analytics Data
Affected: Squiz Funnelback Hosted Instances
Timeline · 5 updates
- investigating May 08, 2025, 12:40 PM UTC
Our monitoring has detected an issue resulting in some Funnelback analytics data being unavailable. Our engineers are investigating the issue and updates will be made regularly to this status page.
- identified May 08, 2025, 12:56 PM UTC
We have identified the issue and can confirm that it only affects UK customers. We are implementing a rollback to restore analytics services.
- identified May 08, 2025, 01:32 PM UTC
We are continuing to investigate the issue and are actively working on a fix.
- monitoring May 08, 2025, 01:56 PM UTC
The fix has been implemented and analytics services have been successfully restored. We are currently monitoring the system to ensure continued stability and performance.
- resolved May 08, 2025, 02:07 PM UTC
Systems have now recovered, and analytics data has been restored. The incident is resolved.
DXP Funnelback Search Results Impacted.
Affected: Squiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 5 updates
- investigating Apr 07, 2025, 03:07 AM UTC
We are currently investigating errors with DXP Funnelback instances where some Australian instances are seeing Funnelback search results impacted. Our Product Development team are looking into this with our engineers to resolve this as soon as possible.
- investigating Apr 07, 2025, 03:24 AM UTC
Our Team continue to look into the cause of the impact to Funnelback Performance. We will provide an update once we have any further information on the cause.
- identified Apr 07, 2025, 03:33 AM UTC
We are looking into the performance of the affected instances and are looking to implement further resources in order to resolve the issues. We will update with any findings from this action.
- monitoring Apr 07, 2025, 03:51 AM UTC
We have implemented some performance fixes and have carried out actions to clean up the processes on the instance affected. We are monitoring to see if the performance of the searches affected are back to normal.
- resolved Apr 07, 2025, 03:56 AM UTC
We believe that the issue is now resolved. However we will continue to monitor the affected instances to ensure that the issue does not reoccur. Feel free to raise an incident Via My.Squiz.Net if you believe you have a related issue.