Squiz Outage History

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Squiz had 40 outages in the last 2 years totaling 48h 39m of downtime — averaging 1.6 incidents per month.

There were 40 Squiz outages since June 26, 2024 totaling 48h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.squiz.cloud

Minor March 25, 2025

Connect Performance Degradation

Detected by Pingoru
Mar 25, 2025, 10:02 AM UTC
Resolved
Mar 25, 2025, 04:00 PM UTC
Duration
5h 58m
Affected: Squiz SaaS Hosted Instances
Timeline · 4 updates
  1. investigating Mar 25, 2025, 10:02 AM UTC

    Some customers may see a degradation of performance with connect flows. This is due to a third party provider carrying out essential maintenance. US and EMEA clients service is now performing as normal, as maintenance in this region is complete. AU maintenance will be taking place during the following window. AU Tenant Window: Start: 1:00 PM GMT End: 4:00 PM GMT

  2. monitoring Mar 25, 2025, 10:03 AM UTC

    Squiz teams are currently monitoring for any outages caused.

  3. monitoring Mar 25, 2025, 10:22 AM UTC

    Our service provider has provided the following details of the US & EMEA outage, we expect similar behaviour during the AU maintenance window. During maintenance, all integration flows were temporarily suspended and resumed after the completion of the upgrades to process all received data. The user interface (frontend) was disabled ensuring a smooth transition and minimal disruption of services.

  4. resolved Mar 25, 2025, 04:00 PM UTC

    The maintenance has now concluded and we do not expect any further outages at this time.

Read the full incident report →

Major February 21, 2025

Major Incident - Funnelback SaaS UK

Detected by Pingoru
Feb 21, 2025, 01:22 PM UTC
Resolved
Feb 21, 2025, 03:24 PM UTC
Duration
2h 1m
Affected: Squiz SaaS Hosted Instances
Timeline · 7 updates
  1. investigating Feb 21, 2025, 01:22 PM UTC

    Squiz monitoring has detected a degradation of service impacted some Funnelback Saas customers in the UK only. Some customer may experience slow response and or degraded service. We are working to mitigate this problem. More updates to follow shortly. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

  2. investigating Feb 21, 2025, 01:38 PM UTC

    We are continuing to investigate the issue. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

  3. investigating Feb 21, 2025, 01:55 PM UTC

    Our teams are continuing to investigate the issue at this time. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

  4. identified Feb 21, 2025, 02:37 PM UTC

    We believe the issue has been identified and we are implementing a fix, we are starting to see some service level improvements. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

  5. identified Feb 21, 2025, 02:46 PM UTC

    Our engineers have found and deployed a solution for this issue, we will continue to monitor for the time being. Performance is now returning to a normal level, further updates will be provided as they are available.

  6. monitoring Feb 21, 2025, 03:03 PM UTC

    Our engineers have found and deployed a solution for this issue, we will continue to monitor for the time being. Performance is now returning to a normal level, further updates will be provided as they are available.

  7. resolved Feb 21, 2025, 03:24 PM UTC

    We are pleased to confirm that the previously reported issue affecting the performance of our Funnelback system has been successfully resolved. Our team closely monitored the situation, and were able to apply a fix for the issue, which led to significant improvements in performance. We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused. A post mortem will be made available on https://status.squiz.cloud/ in the coming days.

Read the full incident report →

Notice January 30, 2025

Matrix Error - JS errors impacting REST resource assets

Detected by Pingoru
Jan 30, 2025, 11:14 PM UTC
Resolved
Jan 30, 2025, 11:55 PM UTC
Duration
40m
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Edge
Timeline · 4 updates
  1. investigating Jan 30, 2025, 11:14 PM UTC

    Squiz has identified an error with Rest resource assets from an update applied overnight and are now investigating a fix for the issue. Feel free to get in contact via MySquiz if you believe you are affected.

  2. identified Jan 30, 2025, 11:23 PM UTC

    Our Team have found a Patch for this issue which has worked on a test instance. We are now working on applying this to a wider group.

  3. monitoring Jan 30, 2025, 11:47 PM UTC

    The patch mentioned in our previous update has now been applied across production. We will continue to monitor to see if this has been resolved.

  4. resolved Jan 30, 2025, 11:55 PM UTC

    This Issue has now been considered resolved after our observations. Feel free to get in contact by MySquiz.net to let us know if you have any questions.

Read the full incident report →

Notice December 17, 2024

Excess traffic towards the UK DXP Search Admin

Detected by Pingoru
Dec 17, 2024, 02:36 PM UTC
Resolved
Dec 17, 2024, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2024, 02:36 PM UTC

    09:57-10:13am GMT Excess traffic towards the UK DXP Search Admin API caused a denial of service situation where some users received 504 Gateway Timeouts. Service was restored by cycling services and reducing traffic.

Read the full incident report →

Major November 25, 2024

Performance Issues for Squiz UK hosted Clients

Detected by Pingoru
Nov 25, 2024, 06:42 AM UTC
Resolved
Nov 25, 2024, 11:53 AM UTC
Duration
5h 11m
Affected: Squiz Edge
Timeline · 8 updates
  1. investigating Nov 25, 2024, 06:42 AM UTC

    Hey Everyone. Squiz has identified issues with the performance of our UK servers and wish to let you know that our engineering team is looking into this matter with top priority and will have updates for you as soon as they are available. Feel free to let us know by our Service Desk if you have any concerns.

  2. investigating Nov 25, 2024, 06:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 25, 2024, 07:14 AM UTC

    Squiz are continuing to look into the potential causes of the performance degredation at hand and will have an update as soon as pertinent news has arisen.

  4. monitoring Nov 25, 2024, 07:36 AM UTC

    We are now monitoring the performance after our engineering have been able to see some results so far. An update shall be available once we identify no issues.

  5. identified Nov 25, 2024, 08:52 AM UTC

    We have identified this is as a result of DDoS attack which we have partially mitigated, however we are still experiencing issues at this time and our engineers are working to fully mitigate this. Further update to be provided as soon as there is more information available.

  6. monitoring Nov 25, 2024, 10:56 AM UTC

    Following a thorough investigation from our engineering teams, we have performed mitigation and remediation actions. These actions have been successful as we are currently experiencing no significant performance impact. At this time we will continue to monitor the service.

  7. resolved Nov 25, 2024, 11:53 AM UTC

    We are pleased to confirm that the previously reported issue affecting the performance of our UK hosted systems has been successfully resolved. Our team closely monitored the situation, and were able to apply a fix for the issue, which led to significant improvements in performance. We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused.

  8. postmortem Dec 04, 2024, 03:22 PM UTC

    ### Summary Squiz identified performance issues with our Compute Service in the UK. ### Customer impact A subset of UK Customers may have experienced delays and timeouts when attempting to access Squiz UK hosted sites. ### Issue and Resolution The root cause of this incident was a DDoS attack. The majority of the attack was automatically blocked by our DDoS protection, but the remainder caused a performance impact to our Compute service in the UK. We performed additional manual intervention to completely mitigate the impact. ### Mitigation In light of this incident, We are investigating a number of approaches in order to reduce the effect of a similar event in the future.

Read the full incident report →

Major October 28, 2024

SSL certificate renewal for Connect AU tenant UI

Detected by Pingoru
Oct 28, 2024, 03:05 AM UTC
Resolved
Oct 28, 2024, 11:44 AM UTC
Duration
8h 39m
Affected: Squiz Cloud Hosted Instances
Timeline · 5 updates
  1. investigating Oct 28, 2024, 03:05 AM UTC

    Our team is actively working on the SSL certificate renewal Certificate update process is in progress

  2. identified Oct 28, 2024, 03:24 AM UTC

    Our team continue to work on the SSL certificate renewal

  3. identified Oct 28, 2024, 09:21 AM UTC

    Our network teams are engaged on resolving this issue. We will provide further updates as more information becomes available.

  4. monitoring Oct 28, 2024, 09:41 AM UTC

    The SSL certificate has now been renewed and Connect in AU is working as expected. We will continue to monitor for any lasting issues.

  5. resolved Oct 28, 2024, 11:44 AM UTC

    This issue has now been resolved. We have retested Connect AU and the UI errors are gone and the service is working as expected.

Read the full incident report →

Major October 10, 2024

Squiz DXP Funnelback degraded performance

Detected by Pingoru
Oct 10, 2024, 09:03 AM UTC
Resolved
Oct 10, 2024, 09:56 AM UTC
Duration
53m
Affected: Squiz Funnelback Hosted Instances
Timeline · 4 updates
  1. investigating Oct 10, 2024, 09:03 AM UTC

    Squiz monitoring has detected a degradation of service impacting some Funnelback DXP customers in the UK only. Some customers are experiencing slow response times and/or timeouts. We are currently working to find the root cause of this issue. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

  2. identified Oct 10, 2024, 09:27 AM UTC

    Our engineering team has identified an issue with the DXP Funnelback and is in the process of implementing a resolution.

  3. monitoring Oct 10, 2024, 09:41 AM UTC

    We are now beginning to see service improvements in our Funnelback search performance after implementing a fix. We'll continue to monitor the situation and look to confirm resolution when possible.

  4. resolved Oct 10, 2024, 09:56 AM UTC

    We are pleased to confirm that the performance of our UK Funnelback DXP system has been restored. Our team were able to apply a fix for the issue, which led to significant improvements in performance. We appreciate your patience and understanding during this time and apologise for any inconvenience caused. We'll continue to monitor the situation and be quick to provide updates where necessary. A post mortem will be made available on https://status.squiz.cloud/ in the coming days.

Read the full incident report →

Notice October 7, 2024

UK DR/Backup Datacenter degradation

Detected by Pingoru
Oct 07, 2024, 03:51 PM UTC
Resolved
Oct 07, 2024, 04:20 PM UTC
Duration
28m
Affected: Squiz Cloud Hosted InstancesSquiz Funnelback Hosted InstancesSquiz Edge
Timeline · 3 updates
  1. identified Oct 07, 2024, 03:51 PM UTC

    We are currently experiencing connectivity issues with non production services, hosted in our UK Datacenter. Our Network teams are currently investigating.

  2. monitoring Oct 07, 2024, 03:54 PM UTC

    Squiz teams have implemented a fix that appears to have resolved this issue for now and we are now monitoring the situation to ensure stability is retained.

  3. resolved Oct 07, 2024, 04:20 PM UTC

    This incident has been resolved

Read the full incident report →

Minor September 6, 2024

Support Telephone Line Issues

Detected by Pingoru
Sep 06, 2024, 09:24 AM UTC
Resolved
Sep 06, 2024, 11:47 AM UTC
Duration
2h 23m
Timeline · 2 updates
  1. investigating Sep 06, 2024, 09:24 AM UTC

    Please be advised we are currently experiencing issues with our Support Telephone lines. This issue is not affecting other services so please continue to contact us via email at [email protected] and through MySquiz. This is only affecting the below phone lines as far as we are aware: Squiz 24x7 Helpdesk: (+61) 1300 077 849 from Australia (+64) 4 805 0098 from New Zealand (+44) 808 267 7849 from UK / Europe (+1) 877 394 0640 from the US

  2. resolved Sep 06, 2024, 11:47 AM UTC

    We are pleased to inform you that our support phone line has been successfully repaired and is now fully operational.

Read the full incident report →