Squiz experienced a notice incident on June 16, 2026 affecting Squiz SaaS Hosted Instances, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 12:50 PM UTC
We are aware of higher than normal error rates for a subset of EMEA Funnelback clients. We are currently investigating.
- monitoring Jun 16, 2026, 11:10 PM UTC
A fix was implemented immediately when this issue was raised - however this statuspage failed to update. There is no customer impact, and we are still monitoring the situation closely
- resolved Jun 17, 2026, 02:36 PM UTC
This incident has been resolved.
- postmortem Jun 19, 2026, 12:34 PM UTC
**Summary** A spike in crawling traffic originating from Facebook \(Meta\) targeted search pages, caused excessive load on the **DXP search infrastructure**. Initial mitigation involved blocking the crawler at the individual account level. Upon identifying that the traffic was dynamically shifting across multiple accounts over time, a **global rule** was implemented to block the traffic across all search instances, successfully stabilizing the platform. **Customer Impact** A subset of **UK-based clients** experienced intermittent intermittent timeout / HTTP 500 errors when attempting to access their infrastructure during the period of elevated load. **Root Cause** The issue was caused by elevated crawling activity originating from Facebook infrastructure that targeted specific search pages, leading to temporary resource constraints on the **DXP search infrastructure**. **Resolution Actions** * **Proactive Detection:** Internal monitoring systems successfully flagged the traffic spike and elevated resource usage * **Targeted Mitigation:** Implemented localized blocking rules on the specific client accounts initially affected by the crawling activity. * **Global Rule Implementation:** Deployed a global rule across all search instances to comprehensively block the crawler traffic, fully restoring and stabilizing platform performance. * **Long-Term Prevention:** Squiz is currently evaluating origin-agnostic bot mitigation strategies to comprehensively protect search infrastructure from aggressive or automated crawling activity, regardless of its source.