Squiz experienced a minor incident on October 20, 2025 affecting Squiz SaaS Hosted Instances, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:20 AM UTC
Dear Valued Customers. We have come across an issue affecting the component services within DXP which is affecting the creation of new components using the DXP Command Line Interface. We are only noticing this in the APAC region. Our Engineers are working towards a fix to be applied as soon as possible.
- identified Oct 20, 2025, 05:33 AM UTC
We have Identified the cause of this issue and are now looking into potential fixes to be applied to bring this service back into working order.
- identified Oct 20, 2025, 05:54 AM UTC
Our Engineers are continuing to investigate a fix for these issues at hand to ensure that it will cover the whole issue and not lead to side affects.
- identified Oct 20, 2025, 06:12 AM UTC
Our Engineers have now considered this issue now resolved. However we will remain vigilant incase of any further issues. If you believe something is still not right related to this incident then feel free to contact us on My.Squiz.Net
- resolved Oct 20, 2025, 06:12 AM UTC
This incident has been resolved.