SpyCloud Outage History

SpyCloud is up right now

SpyCloud had 7 outages in the last 2 years totaling 84h 49m of downtime, averaging 0.3 incidents per month.

There were 7 SpyCloud outages since March 25, 2025 totaling 84h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.spycloud.com

Notice July 16, 2026

Console.SpyCloud.com

Detected by Pingoru
Jul 16, 2026, 10:31 AM UTC
Resolved
Jul 16, 2026, 12:28 PM UTC
Duration
1h 56m
Affected: Cybercrime Analytics Portal
Timeline · 3 updates
  1. investigating Jul 16, 2026, 10:31 AM UTC

    We've identified the cause of the intermittent errors affecting the Console application as an outage with our cloud infrastructure provider (AWS). This issue is not related to our application or any recent changes on our end. Our provider is actively working on a resolution, and we're monitoring the situation closely. We'll update this page as soon as service is fully restored.

  2. investigating Jul 16, 2026, 12:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 16, 2026, 12:28 PM UTC

    The service disruption has been resolved. We're sorry for any inconvenience this may have caused.

Read the full incident report →

Minor November 18, 2025

Intermittent Service Degradation – Portal, Console, & SpyCloud.com

Detected by Pingoru
Nov 18, 2025, 12:25 PM UTC
Resolved
Nov 18, 2025, 06:02 PM UTC
Duration
5h 36m
Affected: Customer Portalspycloud.comCybercrime Analytics Portal
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 12:25 PM UTC

    We are currently experiencing intermittent service disruptions affecting the following front-end websites: - portal.spycloud.com - console.spycloud.com - spycloud.com Access to these systems may work temporarily and then drop, with availability fluctuating. This behavior appears to be tied to an ongoing Cloudflare incident that they have acknowledged and are actively investigating. The issue is impacting multiple customers on their network. We will continue to monitor and provide updates as more information becomes available. API Status: All SpyCloud APIs are currently operating normally and are not impacted by this issue.

  2. resolved Nov 18, 2025, 06:02 PM UTC

    The behavior tied to today's Cloudflare incident has been resolved. All websites have been restored.

Read the full incident report →

Notice October 20, 2025

Ongoing Degradation to APIs and Portals

Detected by Pingoru
Oct 20, 2025, 03:47 PM UTC
Resolved
Oct 21, 2025, 02:10 PM UTC
Duration
22h 23m
Affected: Customer PortalEnterprise APIService Provider APIspycloud.comNIST APICybercrime Analytics PortalInvestigations APIProspecting APISession Identity Protection APIIdentity Risk Engine APIIDLink API
Timeline · 4 updates
  1. identified Oct 20, 2025, 03:47 PM UTC

    We are aware of ongoing degradation in all of our solutions. We are working closely with AWS in order to return them to normal.

  2. monitoring Oct 20, 2025, 09:03 PM UTC

    We’re continuing to work with AWS on the underlying issue. At this time, our APIs appear stable and fully operational. We’ll continue to monitor and provide further updates as needed.

  3. monitoring Oct 21, 2025, 02:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 02:10 PM UTC

    This incident has been resolved. We are continuing to monitor stability.

Read the full incident report →

Critical October 20, 2025

All APIs Experiencing Interruptions

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 09:30 AM UTC
Duration
2h 30m
Timeline · 1 update
  1. resolved Oct 20, 2025, 11:05 AM UTC

    AWS is reporting major interruptions across multiple services that are having a significant impact to all APIs. Most AWS services and Spycloud APIs have returned to an operational state.

Read the full incident report →

Minor August 11, 2025

Enterprise Portal Breach Data Record View

Detected by Pingoru
Aug 11, 2025, 07:36 PM UTC
Resolved
Aug 11, 2025, 07:52 PM UTC
Duration
15m
Affected: Customer Portal
Timeline · 2 updates
  1. investigating Aug 11, 2025, 07:36 PM UTC

    We are currently aware of an issue affecting the Enterprise Portal's breach data record view. Our team is actively investigating to determine the scope and root cause. This issue is limited to the Enterprise Portal only. API endpoints, the Investigations portal, and API keys are functioning normally. All automations and integrations remain unaffected. We will provide additional updates as soon as more information becomes available. Thank you for your patience while we work to expeditiously resolve this.

  2. resolved Aug 11, 2025, 07:52 PM UTC

    The root cause of the issue was identified and resolved. Enterprise Portal's breach data record view is now functioning.

Read the full incident report →

Minor July 27, 2025

Prospecting API Error Rate Increase

Detected by Pingoru
Jul 27, 2025, 03:12 PM UTC
Resolved
Jul 29, 2025, 06:03 PM UTC
Duration
2d 2h
Affected: Prospecting API
Timeline · 3 updates
  1. investigating Jul 27, 2025, 03:12 PM UTC

    We are currently investigating an issue causing intermittent slightly increased error rate on the Prospecting API. This has affected a very small number of Prospecting API queries and is being closely monitored and investigated.

  2. monitoring Jul 27, 2025, 07:38 PM UTC

    We have not seen any continuing impact of this issue. We will continue to monitor as we work on resolving the root cause.

  3. resolved Jul 29, 2025, 06:03 PM UTC

    We have continued to monitor and have seen no increased error rate issues on the Prospecting API. If you'd like further information on this incident please open a ticket or reach out to your Customer Success Manager.

Read the full incident report →

Major March 25, 2025

Logins to Cybercrime Analytics Portal are failing

Detected by Pingoru
Mar 25, 2025, 06:25 PM UTC
Resolved
Mar 25, 2025, 07:41 PM UTC
Duration
1h 16m
Affected: Cybercrime Analytics Portal
Timeline · 3 updates
  1. investigating Mar 25, 2025, 06:25 PM UTC

    Due to an issue with our third party authentication provider, logins to the Cybercrime Analytics Investigations Portal are currently unavailable. Our team is working with the provider to identify a resolution

  2. monitoring Mar 25, 2025, 07:00 PM UTC

    The authentication vendor has come back online and we are currently monitoring for stability.

  3. resolved Mar 25, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →