SpyCloud incident

Prospecting API Error Rate Increase

Resolved after 2 days 2 hours, affecting Prospecting API, on July 27, 2025.

resolved Jul 29, 2025, 06:03 PM UTC

We have continued to monitor and have seen no increased error rate issues on the Prospecting API. If you'd like further information on this incident please open a ticket or reach out to your Customer Success Manager.

Started
Jul 27, 2025, 03:12 PM UTC
Resolved
Jul 29, 2025, 06:03 PM UTC
Duration
2d 2h
Detected by Pingoru
Jul 27, 2025, 03:12 PM UTC

Affected components

Prospecting API

Update timeline

  1. investigating Jul 27, 2025, 03:12 PM UTC

    We are currently investigating an issue causing intermittent slightly increased error rate on the Prospecting API. This has affected a very small number of Prospecting API queries and is being closely monitored and investigated.

  2. monitoring Jul 27, 2025, 07:38 PM UTC

    We have not seen any continuing impact of this issue. We will continue to monitor as we work on resolving the root cause.

  3. resolved Jul 29, 2025, 06:03 PM UTC

    We have continued to monitor and have seen no increased error rate issues on the Prospecting API. If you'd like further information on this incident please open a ticket or reach out to your Customer Success Manager.

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