SpyCloud incident

Intermittent Service Degradation – Portal, Console, & SpyCloud.com

Minor Resolved View vendor source →

SpyCloud experienced a minor incident on November 18, 2025 affecting Customer Portal and spycloud.com and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:25 PM UTC
Resolved
Nov 18, 2025, 06:02 PM UTC
Duration
5h 36m
Detected by Pingoru
Nov 18, 2025, 12:25 PM UTC

Affected components

Customer Portalspycloud.comCybercrime Analytics Portal

Update timeline

  1. monitoring Nov 18, 2025, 12:25 PM UTC

    We are currently experiencing intermittent service disruptions affecting the following front-end websites: - portal.spycloud.com - console.spycloud.com - spycloud.com Access to these systems may work temporarily and then drop, with availability fluctuating. This behavior appears to be tied to an ongoing Cloudflare incident that they have acknowledged and are actively investigating. The issue is impacting multiple customers on their network. We will continue to monitor and provide updates as more information becomes available. API Status: All SpyCloud APIs are currently operating normally and are not impacted by this issue.

  2. resolved Nov 18, 2025, 06:02 PM UTC

    The behavior tied to today's Cloudflare incident has been resolved. All websites have been restored.