SpyCloud incident

Logins to Cybercrime Analytics Portal are failing

Major Resolved View vendor source →

SpyCloud experienced a major incident on March 25, 2025 affecting Cybercrime Analytics Portal, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 06:25 PM UTC
Resolved
Mar 25, 2025, 07:41 PM UTC
Duration
1h 16m
Detected by Pingoru
Mar 25, 2025, 06:25 PM UTC

Affected components

Cybercrime Analytics Portal

Update timeline

  1. investigating Mar 25, 2025, 06:25 PM UTC

    Due to an issue with our third party authentication provider, logins to the Cybercrime Analytics Investigations Portal are currently unavailable. Our team is working with the provider to identify a resolution

  2. monitoring Mar 25, 2025, 07:00 PM UTC

    The authentication vendor has come back online and we are currently monitoring for stability.

  3. resolved Mar 25, 2025, 07:41 PM UTC

    This incident has been resolved.