Resolved after 22 hours 23 minutes, affecting Customer Portal and Enterprise API and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Customer PortalEnterprise APIService Provider APIspycloud.comNIST APICybercrime Analytics PortalInvestigations APIProspecting APISession Identity Protection APIIdentity Risk Engine API
Update timeline
- identified Oct 20, 2025, 03:47 PM UTC
We are aware of ongoing degradation in all of our solutions. We are working closely with AWS in order to return them to normal.
- monitoring Oct 20, 2025, 09:03 PM UTC
We’re continuing to work with AWS on the underlying issue. At this time, our APIs appear stable and fully operational. We’ll continue to monitor and provide further updates as needed.
- monitoring Oct 21, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:10 PM UTC
This incident has been resolved. We are continuing to monitor stability.
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