Fulfillment is Unavailable
Affected: Fulfillment
SPS Commerce Outage History
SPS Commerce is up right nowSPS Commerce had 9 outages in the last 2 years totaling 8h 11m of downtime — averaging 0.4 incidents per month.
There were 9 SPS Commerce outages since October 20, 2025 totaling 8h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
AS2 Communications
Affected: AS2 Communications
Timeline · 2 updates
- monitoring Aug 18, 2026, 04:08 PM UTC
Between 09:48 and 10:26 CST, AS2 Communications experienced an outage on receiving side, preventing customers from sending or documents via AS2 to SPS Commerce. The issue has been resolved and AS2 connectivity is fully restored and currently monitored by team. If customers experienced errors during sending documents for a time of the incident, they need to ensure that affected documents has been successfully resent. We apologize for any disruption this caused.
- resolved Aug 18, 2026, 04:15 PM UTC
This incident has been resolved.
Document Processing Delay
Affected: Document Processing
Timeline · 2 updates
- investigating Jul 25, 2026, 12:00 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- resolved Jul 25, 2026, 12:08 PM UTC
This incident has been resolved.
Document Processing Delay for Web customers
Affected: Fulfillment
Timeline · 3 updates
- investigating Jul 06, 2026, 06:44 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions for customers using our Web portal. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- identified Jul 06, 2026, 07:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 06, 2026, 07:35 PM UTC
This incident has been resolved.
NetSuite Integrations - Investigating
Affected: NetSuite
Timeline · 3 updates
- investigating Apr 10, 2026, 08:37 PM UTC
We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- monitoring Apr 10, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 10:06 PM UTC
This incident has been resolved.
Document Processing
Affected: Document Processing
Timeline · 4 updates
- identified Feb 20, 2026, 01:34 PM UTC
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
- identified Feb 20, 2026, 02:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 20, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 03:16 PM UTC
This incident has been resolved.
Commerce Platform Is Intermittently Unavailable
Affected: FulfillmentAssortmentFulfillment MonitorDev Center
Timeline · 4 updates
- identified Jan 24, 2026, 07:15 PM UTC
We have identified an issue with Commerce Platform. Applications in Commerce platform (including Assortment and Fulfillment).
- monitoring Jan 24, 2026, 07:28 PM UTC
We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.
- monitoring Jan 24, 2026, 07:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 24, 2026, 08:17 PM UTC
This incident has been resolved.
Document Processing Delay - Monitoring
Affected: Document ProcessingAS2 Communications
Timeline · 4 updates
- investigating Jan 23, 2026, 04:41 AM UTC
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
- monitoring Jan 23, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 04:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 05:18 AM UTC
This incident has been resolved.
SPS Fulfillment Services Degraded
Affected: FulfillmentDocument ProcessingFulfillment Monitor
Timeline · 3 updates
- investigating Dec 11, 2025, 04:25 PM UTC
We are investigating an issue with Fulfillment Services. Fulfillment and Transaction Processing may be unavailable until we're able to resolve the issue. Thank you for your patience.
- monitoring Dec 11, 2025, 04:31 PM UTC
Service performance has returned to normal and we're actively monitoring the situation to ensure performance remains at acceptable levels. Thank you.
- resolved Dec 11, 2025, 04:36 PM UTC
We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.