SPS Commerce incident

Document Processing Delay for Web customers

Major Resolved View vendor source →

SPS Commerce experienced a major incident on July 6, 2026 affecting Fulfillment, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 06:44 PM UTC
Resolved
Jul 06, 2026, 07:35 PM UTC
Duration
50m
Detected by Pingoru
Jul 06, 2026, 06:44 PM UTC

Affected components

Fulfillment

Update timeline

  1. investigating Jul 06, 2026, 06:44 PM UTC

    We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions for customers using our Web portal. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

  2. identified Jul 06, 2026, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2026, 07:35 PM UTC

    This incident has been resolved.