Resolved after 1 day 9 hours, affecting Web App and Mobile Apps and 1 more, on October 28, 2025.
The issue has been resolved, and the platform is fully functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’ve identified the root cause and will be discussing ways to reduce the likelihood of similar issues in the future.
Affected components
Update timeline
- investigating Oct 28, 2025, 06:49 PM UTC
We're currently investigating issues accessing the Spruce platform. We're investigating and will update this page as we learn more
- monitoring Oct 28, 2025, 06:58 PM UTC
The issue has been resolved, and the platform is currently functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’re continuing to investigate the root cause and will monitor closely in case the issue reoccurs.
- resolved Oct 30, 2025, 04:18 AM UTC
The issue has been resolved, and the platform is fully functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’ve identified the root cause and will be discussing ways to reduce the likelihood of similar issues in the future.
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