Spruce Health incident
Call failures and delayed SMS and voicemail delivery
Resolved after 6 hours 17 minutes, affecting Phone Call Routing and SMS Routing, on September 1, 2026.
We have confirmation from our telecommunications partner that their systems are fully operational. We are noticing the same on our end.
Affected components
Update timeline
- monitoring Sep 01, 2026, 05:57 PM UTC
Between 9:00 AM and 10:27 AM PT, an outage at one of our upstream telecommunications providers affected calling and message delivery on Spruce. During this window: * Calling: Some inbound and outbound calls failed to connect. Affected inbound calls were routed to voicemail where a voicemail greeting was configured. Affected outbound calls failed with an error indicating the call could not be placed. * Inbound SMS: Some incoming text messages were delayed. * Voicemail: Some voicemails were delayed in appearing in Spruce. Spruce itself remained available throughout. Teammates could sign in, access their conversations, and send messages as normal. Outbound text messages sent during this period were all eventually delivered. Our provider has confirmed their systems are operating normally, and we have seen normal calling and message delivery on Spruce since 10:27 AM PT. We're sorry for the disruption and are actively monitoring to ensure that the system remains fully operational.
- monitoring Sep 01, 2026, 10:17 PM UTC
We have confirmation from our telecommunications partner that their systems are fully operational. We are noticing the same on our end.
- resolved Sep 01, 2026, 10:18 PM UTC
We have confirmation from our telecommunications partner that their systems are fully operational. We are noticing the same on our end.
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