Resolved after 5 hours, affecting Web App and Mobile Apps, on August 24, 2026.
Resolved — This incident has been resolved. On August 24, 2026, Spruce Inbox intermittently failed to reflect the current state of conversations in real time, across three separate periods. During these windows, conversations were delayed in appearing or updating in the inbox, and unread counts could also be inaccurate — the two symptoms didn't always occur together, so a conversation could lag even when the unread count looked correct, and vice versa. This did not affect the ability to make or receive calls, or to send and receive messages; the issue was limited to how the inbox displayed and refreshed that activity. The issue was caused by a bug in inbox indexing introduced by a recent programming language runtime upgrade. A fix was deployed at 5:10 PM PT on August 24, and the inbox has been refreshing normally since. Affected periods (all times PT, August 24, 2026): * 12:11 PM – 1:05 PM * 1:39 PM – 1:55 PM * 2:50 PM – 3:05 PM
Affected components
Update timeline
- identified Aug 28, 2026, 05:02 PM UTC
This is a retroactive update for an incident that occurred on August 24, 2026. The issue was identified around 12pm PT.
- resolved Aug 28, 2026, 05:02 PM UTC
Resolved — This incident has been resolved. On August 24, 2026, Spruce Inbox intermittently failed to reflect the current state of conversations in real time, across three separate periods. During these windows, conversations were delayed in appearing or updating in the inbox, and unread counts could also be inaccurate — the two symptoms didn't always occur together, so a conversation could lag even when the unread count looked correct, and vice versa. This did not affect the ability to make or receive calls, or to send and receive messages; the issue was limited to how the inbox displayed and refreshed that activity. The issue was caused by a bug in inbox indexing introduced by a recent programming language runtime upgrade. A fix was deployed at 5:10 PM PT on August 24, and the inbox has been refreshing normally since. Affected periods (all times PT, August 24, 2026): * 12:11 PM – 1:05 PM * 1:39 PM – 1:55 PM * 2:50 PM – 3:05 PM
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