Is Spruce Health down?

We are investigating an issue with loading leading the inbox in the web and mobile apps.

We noticed loading issues starting around 13:34 UTC. We identified the issue and implemented a fix. We are seeing the system recover and will continue to monitor to ensure that the system is stable.

Users may have experienced problems loading the inbox in a 15 minute window starting around 13:34 UTC. We identified the issue and implemented a fix. The system is now stable, and this issue is resolved.

Some areas of the Spruce application were inaccessible across desktop, web, iOS, and Android from 6:34 AM PT to 6:50 AM PT on July 22, 2026, due to an infrastructure issue. ‌ User Impact during this time: * The Spruce inbox was unavailable to patients and providers. * Bulk messages and saved messages were unavailable for providers. * Inbound calls were not affected. * Inbound SMS messages, emails, and faxes were successfully delivered to the Spruce inbox during this time. ‌ We are working to determine the root cause of the service issue and exploring ways to prevent similar incidents in the future.

We are currently investigating reports of slowness within the application. Some users may experience delays when loading pages or completing actions. We will provide an update as soon as we have more information.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have applied some initial fixes to help mitigate the impact, and are seeing some improvement. However, we are still working to identify the root cause of the issue. Our team continues to actively investigate, and we will provide another update as soon as we know more. We apologize for the ongoing inconvenience.

We have implemented a series of fixes to improve system stability and are currently monitoring the system.

The intermittent performance issues have been resolved.

We are currently investigating an issue that has caused the web and mobile applications to fail to load intermittently.

We identified an issue with our cloud service provider. We have taken action to resolve the issue and are now monitoring to ensure there are no further issues.

This incident has been resolved.

We are getting multiple reports of issues with calls ringing to VoIP Desk Phones and are actively investigating the issue.

We identified an issue with our telecommunications infrastructure provider that's affecting calls to VoIP Desk Phones. We've found a way to work around the issue such that calls start to work again. We'll post another update here shortly once the fix is rolled out.

We have rolled out a fix as of 2:41 PT. Incoming calls to VoIP Desk Phones should be functional now. There was no impact to incoming calls to cell phones or the Spruce application on mobile/computer via Internet Calling. We're continuing to monitor the platform to ensure that incoming calling is fully restored. We will continue to work with our telecommunications infrastructure partner to root cause the issue.

This incident is fully resolved. From 11:30am to 2:30pm PT on June 9th, incoming calls did not ring Spruce VoIP Desk Phones. The cause was a malformed SIP header that Spruce was sending to our telecommunications infrastructure provider, which caused those calls to fail. Spruce corrected the header formatting, restoring normal call routing by 2:30pm PT. We then monitored through 4:30pm PT to confirm full restoration before closing the incident.