Spruce Health incident

Issue with media in inbound MMS from AT&T

Resolved after 2 days 2 hours, affecting SMS Routing, on December 5, 2025.

identified Dec 05, 2025, 08:28 PM UTC

There is currently an issue with incoming MMS (SMS with attached media) from AT&T numbers. Some media (e.g. images) may be missing. Our upstream provider, Twilio, is investigating and working on a solution.

Started: Dec 05, 2025, 08:28 PM UTC
Resolved: Dec 07, 2025, 11:24 PM UTC
Duration: 2d 2h
Detected by Pingoru: Dec 05, 2025, 08:28 PM UTC

Affected components

SMS Routing

Update timeline

identified Dec 05, 2025, 08:28 PM UTC

There is currently an issue with incoming MMS (SMS with attached media) from AT&T numbers. Some media (e.g. images) may be missing. Our upstream provider, Twilio, is investigating and working on a solution.
resolved Dec 07, 2025, 11:24 PM UTC

This incident has been resolved.

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