Spruce Health incident

Issue with media in inbound MMS from AT&T

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on December 5, 2025 affecting SMS Routing, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:28 PM UTC
Resolved
Dec 07, 2025, 11:24 PM UTC
Duration
2d 2h
Detected by Pingoru
Dec 05, 2025, 08:28 PM UTC

Affected components

SMS Routing

Update timeline

  1. identified Dec 05, 2025, 08:28 PM UTC

    There is currently an issue with incoming MMS (SMS with attached media) from AT&T numbers. Some media (e.g. images) may be missing. Our upstream provider, Twilio, is investigating and working on a solution.

  2. resolved Dec 07, 2025, 11:24 PM UTC

    This incident has been resolved.