Resolved after 1 day 4 hours, affecting Web App and Mobile Apps, on January 6, 2026.
The incident has been resolved. All Spruce systems should be fully operational at this time.
Affected components
Update timeline
- investigating Jan 06, 2026, 04:04 PM UTC
We are currently investigating issues with the Spruce service.
- investigating Jan 06, 2026, 07:23 PM UTC
We are continuing to investigate the platform stability issues. You may receive intermittent errors during this time. Thank you for your patience as we work to identify the root cause.
- investigating Jan 07, 2026, 12:59 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 07, 2026, 01:01 AM UTC
We have implemented a fix for the issue and are currently monitoring. All Spruce services should be fully operational at this time.
- resolved Jan 07, 2026, 08:55 PM UTC
The incident has been resolved. All Spruce systems should be fully operational at this time.
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