Resolved after 1 hour 2 minutes, affecting Fax and SMS Routing, on May 22, 2023.
All delayed outbound SMS, email and fax are now caught up and we are no longer experiencing a delay in sending messages. We will continue to monitor the system to ensure that the system is functioning smoothly.
Affected components
Update timeline
- investigating May 22, 2023, 05:43 PM UTC
We're currently seeing delays in outbound SMS, email and fax. No impacts to inbound SMS, phone calls, video calls or secure messaging.
- identified May 22, 2023, 06:15 PM UTC
We continue to experience delayed SMS, email and fax. We have identified the problem to be with our telephony infrastructure provider and are actively working with them to resolve the issue.
- resolved May 22, 2023, 06:45 PM UTC
All delayed outbound SMS, email and fax are now caught up and we are no longer experiencing a delay in sending messages. We will continue to monitor the system to ensure that the system is functioning smoothly.
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