Resolved after 1 hour 3 minutes, affecting Phone Call Routing, on July 26, 2023.
The issue was resolved around 7:45am PT on July 26 as per a statement from Verizon.
Affected components
Phone Call Routing
Update timeline
- identified Jul 26, 2023, 01:57 PM UTC
Some users may be experiencing call connectivity issues due to an outage with Verison wireless network operator. Users may get a "all circuits are busy" message when placing a call. All other parts of the Spruce system are functioning normally. We are closely monitoring the situation and will post updates here.
- resolved Jul 27, 2023, 02:36 AM UTC
The issue was resolved around 7:45am PT on July 26 as per a statement from Verizon.
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