Resolved after 3 hours 42 minutes, affecting SMS Routing, on September 28, 2023.
The issues involving SMS/MMS have been resolved and all messaging should be returned to normal.
Affected components
Update timeline
- monitoring Sep 28, 2023, 07:16 PM UTC
We are experiencing MMS/SMS message delivery failures to Verizon and AT&T networks in the US for a subset of phone numbers, due to incorrect message filtering (blocking) by an upstream infrastructure partner. We are working on the problem and will update regularly.
- monitoring Sep 28, 2023, 09:11 PM UTC
Our upstream infrastructure partner has reported that the underlying issue causing delivery failures to Verizon and AT&T networks is resolving and successful sends of SMS/MMS messages should be returning to normal rates.
- resolved Sep 28, 2023, 10:59 PM UTC
The issues involving SMS/MMS have been resolved and all messaging should be returned to normal.
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