Resolved after 1 hour 4 minutes, affecting Web App and Mobile Apps, on October 25, 2023.
While deploying changes we were hitting rate limits with our underlying infrastructure provider. This was resulting in intermittent errors while using the apps, but most functionality including calls/sms/fax continued to work without any known problems. We now have higher limits to avoid this happening again in the future.
Affected components
Update timeline
- investigating Oct 25, 2023, 04:35 PM UTC
We are currently investigating reports of intermittent failures affecting the web and mobile apps.
- resolved Oct 25, 2023, 06:19 PM UTC
While deploying changes we were hitting rate limits with our underlying infrastructure provider. This was resulting in intermittent errors while using the apps, but most functionality including calls/sms/fax continued to work without any known problems. We now have higher limits to avoid this happening again in the future.
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Amazon Web Services