Resolved after 6 hours 7 minutes, affecting Fax and SMS Routing, on November 13, 2023.
Outbound SMS is fully functional at this point, along with the rest of the services.
Affected components
FaxSMS Routing
Update timeline
- investigating Nov 13, 2023, 08:05 PM UTC
An issue with our outbound message processing caused SMS, fax, and email messages to be delayed during the period of this event. We have since addressed the issue and outbound messaging is behaving normally again. No other operations were impacted during this event.
- monitoring Nov 13, 2023, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2023, 12:04 AM UTC
Outbound SMS is fully functional at this point, along with the rest of the services.
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