Spruce Health incident
[RESOLVED] Search & Contact Filters experiencing intermittent errors and slowness
Resolved after 7 hours 41 minutes, affecting Web App and Mobile Apps, on January 9, 2024.
The platform is fully operational. Customer impact was from 1:08pm PT to 3:14pm PT.
Affected components
Update timeline
- identified Jan 09, 2024, 10:26 PM UTC
Users may be experiencing degraded performance for the following actions: - Searching for contacts or conversations: may be giving errors, returning results in a delayed manner or returning stale results - Creating conversations: maybe return errors or experiencing a lag when searching for contacts - Sending bulk messages: may be experiencing a lag where stuck in Processing state for a while or just taking longer to complete - Opening contact lists: may be returning errors or experiencing a lag in returning results Phone calls, video calls, exchanging messages (fax, secure, email or SMS) is NOT impacted and operating normally. We are actively working on resolving this issue and will provide an update soon.
- monitoring Jan 09, 2024, 11:17 PM UTC
The system should be fully operational now and search results should no longer be stale. We will continue to actively monitor the platform to ensure smooth operations.
- resolved Jan 10, 2024, 06:08 AM UTC
The platform is fully operational. Customer impact was from 1:08pm PT to 3:14pm PT.
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