Resolved after 38 minutes, affecting Web App and Mobile Apps, on May 1, 2024.
The system is operating normally and the inbox is accessible now. There was no impact to inbound calls, fax or SMS. As the Spruce app was inaccessible, patients and providers likely could not send a message, engage in a video call or make an outbound call.
Affected components
Update timeline
- investigating May 01, 2024, 06:47 PM UTC
We are investigating an issue with the Spruce inbox failing to load.
- identified May 01, 2024, 06:52 PM UTC
We have identified the issue and are working to resolve the issue as we speak. Inbound calls are not impacted. Outbound calls may be impacted.
- monitoring May 01, 2024, 07:01 PM UTC
We started to see recovery as of 11:50am PT where the inbox was accessible for users. We're continuing to monitor the situation to ensure that the platform remains operational.
- monitoring May 01, 2024, 07:26 PM UTC
The system is operating normally and the inbox is accessible now. There was no impact to inbound calls, fax or SMS. As the Spruce app was inaccessible, patients and providers likely could not send a message, engage in a video call or make an outbound call. Impact was from 11:39am PT - 11:51am PT on May 1 2024.
- resolved May 01, 2024, 07:26 PM UTC
The system is operating normally and the inbox is accessible now. There was no impact to inbound calls, fax or SMS. As the Spruce app was inaccessible, patients and providers likely could not send a message, engage in a video call or make an outbound call.
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