Resolved after 3 hours 56 minutes, affecting Web App and Mobile Apps, on September 3, 2024.
The system has recovered after the increase capacity. There should no longer be a delay in messages showing up in the Spruce inbox. The customer impact was from 07:20 PT - 10:40 PT on Sept 3 2024.
Affected components
Update timeline
- investigating Sep 03, 2024, 05:25 PM UTC
Some providers and patients may be experiencing a delay in messages showing up in the Spruce inbox. There is no impact to making/receiving calls, video calls, or sending messages.
- monitoring Sep 03, 2024, 05:53 PM UTC
We have increased the capacity of the system to reduce the delay in messages showing up in the Spruce inbox. The increased capacity has resulted in recovery where messages are now showing up in the inbox in a timely fashion. We're continuing to monitor the system to ensure normal operations while also leaving the increased capacity in place.
- resolved Sep 03, 2024, 06:17 PM UTC
The system has recovered after the increase capacity. There should no longer be a delay in messages showing up in the Spruce inbox. The customer impact was from 07:20 PT - 10:40 PT on Sept 3 2024.
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